Returns, Refunds & Support
Unopened Returns
If your kit is unused, unopened, and in original condition, you may return it within 7 days of delivery for a full refund.
No questions asked.
Damaged or Defective Items
If your order arrives damaged or develops a manufacturing issue, please contact us within 7 days of delivery at hello@babysquad.com.
We’ll resolve it quickly — with a replacement, store credit, or refund — without asking you to return the toy.
Natural Materials & Handcrafted Variation
BabySquad toys are made from natural, untreated wood and finished with plant-based pigments.
Because of this, you may notice:
- natural wood grain patterns
- subtle color variation between pieces
- small marks or darker areas in the wood
These are not defects. They are signs of real wood, real hands, and honest making.
If something feels unexpected or concerning, please reach out — we’re always happy to help assess what you’re seeing.
Opened or Used Items
For safety and hygiene reasons, used or mouthed toys cannot be returned.
Our toys are handcrafted and carefully packed for protection, and once opened, they cannot be repacked or resold safely.
That said, if something isn’t working for your baby — whether it’s the age stage, engagement, or expectations — please contact us.
In many cases, we’re able to help through guidance, partial store credit, replacement of specific pieces, or other fair resolutions.
We handle each situation thoughtfully and case-by-case.
Our Promise
We’re a small, focused team, and we handle every message personally.
If you have a question, concern, or something just doesn’t feel right — write to us:
hello@babysquad.com
We read every message. We respond quickly. We care deeply about getting this right.